If an Emergency Occurs
An "on- call" physician is available 24 hours every day to respond to your call. As always, your child’s health is our primary concern and we are determined to provide the most immediate and comprehensive care available at anytime – day or night. You can reach our staff at any time by calling (716) 691-3400. At certain times of the evening you will reach an answering service that will place a page to the doctor “on-call”. Overnight, you will have the option of speaking to a triage nurse or asking for the doctor on call. If your call is not returned within one half hour, please call the answering service again and ask to have the page to the doctor repeated (technology is not always perfect, so don't hesitate to call again).
We encourage you to call us at all times for any urgent medical need. Our office has extended evening and weekend hours where providers can see your child for care immediately, or we can direct you to the facility that is best able to care for your child.
You can reach the Upstate Poison Control Center at 1-800-222-1222.
In the event of a life-threatening emergency, call 911, or take your child to the nearest hospital. The hospital staff will begin treatment and contact us.